Return Policy

1. The conditions for returning the product and method of returning:

First proof of purchase (invoice need to be present which was presented from the courier company).

Second the reason for returning the products (defective/didn’t meet the description on the website/ damaged through transportation/received something you didn’t order “wrong shipment”/changed your mind).
In case the product was returned for being defective the product will be checked from our maintenance department and once it confirm that the product is defected the refund process will occur within seven working Days & 22 working days for payments through Visa/MasterCard, however in case the quality check was not successful the product will be returned to you and no refund process will occur.

Third all purchased items that you wish to return need to be in good condition (the product need to be in the same packing condition).

Fourth you can return the product through contracting our customer service on 19311 or though Anasia shop website on www.anasiashop.com, and a courier from the shipping company will contact you in order to arrange for returning the product.

Fifth you can return only a selected item that you have purchased not the whole order, and for free promotional items “gifts” that you have received with the product shall be returned too, and they should be in good conditions as mentioned above, failing to do so the products shall not be returned.

2. Grace period for returning the product:

First in case of products that: didn’t meet the description/ damaged through transportation/wrong shipment/changed your mind, the grace period is fourteen days.

Second in case of products that is defected the grace period is thirty days.

Please note that in all cases the grace period starts from the day that you have received your order, and NO REFUND shall be made after grace period is expired.

3. Refund Process:

Refund process: through Visa/MasterCard in case the payment process was through Visa/MasterCard, and cash in case the payment was through cash, however shipping price will be deducted from your balance for either cash or Visa/MasterCard.
Refund process for cash payments will occur during seven working days through transferring the amount to your bank account or through the company branch or through our representatives.

Please note that:

  • Shipping costs will be deducted from your payment in case that you changed your mind/ the product didn’t meet the description on the website.
  • No deductions shall be made in case of wrong shipment/product was damaged during transportation.
  • No refund shall be made for defected products until defection is confirmed from our maintenance department, and in that case the refund shall be made during seven working days for cash payments through transferring the amount to your bank account or through the company branch or through our representative, and twenty two for Visa/MasterCard payments.
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