Delivery Policy

1. General Information:

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location:

Items offered on our website are only available for delivery to addresses inside Egypt.

3. Delivery Time:

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 10 working days of the date of your order. Working days’ mean Saturday to Thursday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Shipping Costs:

Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to courier shipping practices, delivery location, the method of delivery and the number of items ordered, and in addition, your order may be delivered in separate shipments.

Additional shipping charges may apply depending on your location and the size of your order.

7. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [email protected] or call us on 19311.

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected].

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